The WorkFaith Connection

Connection Manager

The WorkFaith Connection
Houston, Texas, United States

Date Posted: 01/09/2018
Categories: Para-church Ministries
Denominations: Not Applicable
Church Size: Not Applicable
Job Type: Full-Time

Job Description:

Job Summary


The Connections Manager is responsible for the Connections Department from the intake process to class support for all our locations. The Connections Manager is responsible for managing, building and coaching the Connections team. This team includes staff, volunteer, and supplemental staff provided by government grants. The manager is responsible for analyzing the current processes and procedures with an eye for efficiency. The manager will be responsible for developing and maintaining a welcoming environment and providing an atmosphere of excellence in service to our participants This position in partnership with the Recruitment Team will be responsible for overseeing and setting the standard for filling every Bootcamp class at WFC. 


Summary of essential job functions

  • Oversee the collaboration with Community Partner Recruiter and C.A.R.E. Coaches on an on-going basis to determine the number of available seats for upcoming classes and develop a plan to meet the registration numbers for each class
  • Be responsible for improving the intake process and improving retention
  • Oversee and maintain the client intake workflow which will include developing and maintaining process and procedure manuals
  • Train team on all processes and procedures and hold team accountable for data entry accuracy
  • Oversee the training and development of all Connections volunteers, connection and hospitality assistants, and SCSEP trainees
  • Become a certified SCSEP supervisor within 90 days of employment
  • Maintain all reporting functions of the Connections Department
  • Responsible for reports and their data integrity used by the department pertaining to info sessions, interviews, class, registration and retention
  • Perform other job-related duties as assigned

Minimum Qualifications

  • 2-5 years experience in administrative field, including management experience
  • Analytical thinker and problem solver
  • Prefer 4-year college degree (experience may be substituted for education)
  • Demonstrated commitment and faith in Jesus Christ, fundamental to life’s journey
  • Proficient in active listening, written communication, public speaking, and building trust
  • Intermediate skills in Microsoft Word, Excel, and Access with high level of accuracy

Abilities Required

  • Relate to others with compassion, patience, and self-control
  • Serve as a role-model for professional conduct and behavior
  • Use discernment to provide guidance for diverse generations, personalities, and backgrounds
  • Communicate objectively with students, showing respect and delivering truth with grace
  • Ability to manage multiple projects with strong organizational and time management skills
  • Good analytical skills

Method of Application


Applicants should submit resume, references, salary history, and salary requirements to:  Please include “Connections Manager – Your Name” in the subject line. Applicants should also fill out the survey at the following website to complete their application:

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